Disruptive behaviors... you're dealing with them.
And they're costing you.
You CAN do something. Develop your team's skills.
Help them engage and influence.
Promote safety. Protect customer relationships.
Promote safety and protect your brand. Improve your team's ability to see problems coming and use influence to do something about them.
Protect people and promote your brand. Effectively simple tactics for use when confronted by physically aggressive persons. Tactics that promote your brand by demonstrating professionalism, not aggression.
For some, handcuffing is at times the safest option. Minimize common failure points with this simple to learn cooperative handcuffing technique.